What we find inside small business IT.
Most small businesses have no independent way of knowing whether their IT provider is doing a good job. The invoices arrive, the support calls get answered (eventually), and everything appears to be working — right up until it isn't. Without a benchmark, "fine" is impossible to verify.
Over 28 years on the provider side, we have seen the same patterns repeatedly. Licences paid for long after staff leave. Support agreements covering equipment that was decommissioned years ago. Backups that have never been restored. Service levels agreed at signing and never measured again. None of it is dramatic. All of it is expensive.
This page collects what we find in the field, what it typically costs, and what business owners can do about it — whether they stay with their current provider or move on. It is written in plain English, because the people paying the invoices should be able to understand them.
We are independent. We take no commissions and no referral fees. Our only agenda is to make sure the business paying for IT gets what it paid for.
Real findings. Real businesses.
AI-Powered Predictive Maintenance for Mining Operations
A Western Australian mining operation needed to reduce unplanned equipment downtime across remote sites. We deployed an AI-augmented monitoring framework that analyses sensor data in real time to predict failures before they occur.
Reduced unplanned downtime by 34% and cut maintenance costs by $1.2M annually across three sites.
Managed IT Transformation for a Growing Professional Services Firm
A 40-person legal firm was struggling with unreliable IT, slow support response times, and growing security concerns. We took over their full IT operations with a managed services model and implemented layered cybersecurity defences.
Achieved 99.9% uptime, reduced support response times from days to under 2 hours, and passed a compliance security audit on the first attempt.
Cloud Infrastructure Audit and Migration for a Healthcare Provider
A regional healthcare provider was running critical workloads on aging on-premises servers with no disaster recovery capability. We conducted a full infrastructure audit and migrated their systems to a secure cloud environment.
Migrated 12 critical systems to Azure with zero data loss, established a full disaster recovery plan, and reduced infrastructure costs by 28%.
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