IT Provider Audit
Most businesses have no idea whether their IT provider is good value. We find out — independently, in plain English.
Your IT provider holds the technical knowledge, the invoices and the contract. That imbalance is exactly where overcharging, missed service levels and unnecessary complexity hide. Our provider audit puts an independent set of eyes on the whole relationship — AI reads every invoice line and every ticket in your history before we start, so nothing is missed because a report was too long to check.
We review invoices, contracts, tickets, backups, licences and actual delivery against what was promised. You get a clear, jargon-free report: what is working, what you are paying for but not receiving, and what to do next. No vendor kickbacks. No reason to tell you anything but the truth.
What You Are Actually Paying For
We go through every line of every invoice — support agreements, licences, hardware, cloud, telco and one-off charges. Duplicate tools, retired equipment still being billed, markups hidden inside bundled pricing and subscriptions nobody remembers approving all show up here.
What Is Actually Being Delivered
A contract is a promise. We check whether it is being kept. Ticket history, response times, resolution times, scheduled maintenance that never happened, projects that were quoted but quietly dropped. The gap between the service you bought and the service you receive is usually wider than expected.
Where the Risk Is Sitting
Backups that have never been tested. A single person holding all the passwords. Security settings nobody has reviewed since installation. End-of-life hardware still running critical systems. We surface the things that are fine right up until the day they are not.
A Report You Can Actually Read
You do not need a two-hundred-page technical document. You need to know what is wrong, what it is costing you, and what to do first. Our findings are written for business owners, bookkeepers and boards — not for other IT people.
A Prioritised Action Plan
Every finding comes with a practical next step, an estimated cost or saving, and a priority based on your actual risk. You can hand it straight to your current provider, use it to get a second quote, or ask us to help implement it.