Privacy Policy

We collect personal information that is necessary for us to provide our services and carry on our business. This may include:

• Your name, email address, phone number, and postal address;
• Your company name, position, and business details;
• Information you provide via our contact form, job applications, or enquiries;
• Technical information about the devices and systems we manage on your behalf;
• Communications between you and us, including emails and support tickets;
• Website usage data collected automatically, such as IP address, browser type, and pages visited.

We collect personal information directly from you when you:

• Submit an enquiry or contact us through our website;
• Apply for a position with us;
• Engage us to provide IT, cybersecurity, cloud, or managed services;
• Subscribe to our communications or register for an account.

We may also collect information from third parties, such as referrers, or automatically through cookies and similar technologies when you visit our website.

We use your personal information to:

• Provide, manage, and improve our services to you;
• Respond to your enquiries and provide technical support;
• Process job applications and assess your suitability for roles;
• Communicate with you about our services, updates, and relevant information;
• Comply with our legal and regulatory obligations;
• Protect our systems, networks, and clients from security threats;
• Maintain records for billing, accounting, and audit purposes.

We may disclose your personal information to:

• Our trusted service providers and subcontractors who assist us in delivering our services, subject to confidentiality obligations;
• Cloud and hosting providers, including Microsoft Azure and Microsoft 365;
• Third-party vendors who provide tools or platforms used in our service delivery;
• Law enforcement agencies, regulators, or other government bodies where required or authorised by law;
• A successor or purchaser in the event of a sale, merger, or restructure of our business.

We take reasonable steps to ensure that any third party we share your information with handles it in accordance with the Privacy Act and this Policy.

We store personal information in Australia and may use cloud-based services hosted in Australia or overseas. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include encryption, access controls, secure data transmission, and regular security assessments.

However, no method of transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When information is no longer needed, we destroy or de-identify it in accordance with the Privacy Act and our internal data retention policies.

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and understand how visitors use our site. We may use analytics tools such as Google Analytics. You can control or disable cookies through your browser settings, but this may affect the functionality of the website.

You have the right to request access to the personal information we hold about you, and to request correction of any information that is inaccurate, incomplete, or out of date. To make such a request, please contact us using the details below. We will respond to your request within a reasonable timeframe, typically within 30 days.

If you believe we have breached the Privacy Act or the Australian Privacy Principles, you may make a complaint. We encourage you to contact us first so we can attempt to resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

As we use cloud services and third-party providers, your personal information may be stored or processed outside of Australia. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that the recipient does not breach the Australian Privacy Principles. We may be held accountable for acts and practices of overseas recipients in certain circumstances.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will publish the updated version on this page with a revised "last updated" date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: